How to reply to a client check-in
Reply to a client check-in in four short paragraphs: name one specific win, say what the week shows using only the numbers the client reported, offer one change for the coming week with its reason, and close with one small ask. Send it the same day. If the client mentions pain, an injury or illness, acknowledge it and follow up personally rather than advising in the reply.
Why one change and not five?
A wall of corrections reads as homework and gets skimmed. Habit coaching focuses on one practice at a time, and offering the change with its reason, as the client's choice, goes with more autonomous motivation than an order does.
What should never be in a check-in reply?
- A number the client did not report.
- Medical or injury advice. Trainers screen and refer; physicians clear and diagnose.
- A generic line that could be sent to anyone on your roster.
How Fen writes the reply
From that client's own record: their check-ins and messages, the injuries, allergies and preferences they told you, and the numbers they reported. Every figure, date and name is checked against their own words, and a reply waits in your Inbox.
